Beninfy Rides Privacy

Privacy Policy

This policy explains how Beninfy Rides handles customer information used for bookings, payments, border travel coordination, customer support, and account access.

1. Information We Collect

  • Account details such as name, email address, and phone number.
  • Booking details such as pickup, destination, travel date, passenger count, and ride preferences.
  • Travel support details such as nationality, passport or identification references, and special requirements when needed for cross-border coordination.
  • Payment status and transaction references from our payment providers.
  • Technical information such as browser, device, and basic usage information needed to keep the service secure and reliable.

2. How We Use Information

  • To create and manage ride bookings, return trips, tours, and fleet assignments.
  • To contact customers about trip confirmation, payment, driver coordination, border support, and service updates.
  • To provide customer support through email, phone, WhatsApp, and the website.
  • To prevent fraud, protect user accounts, and maintain operational records.
  • To improve the website, booking flow, and transport operations.

3. Payments

Beninfy Rides does not store full card details. Payments are processed by our authorized payment providers. We store payment references, status, amount, and related booking information so we can confirm trips, reconcile payments, and support customers when needed.

4. Sharing Information

We only share information when required to deliver the service. This may include drivers, operations staff, border handling partners, payment providers, technology vendors, and legal or regulatory authorities when required by law.

5. Data Security

We use reasonable technical and organizational measures to protect customer data. No online system is completely risk-free, but we limit access to operational data and use secure service providers for authentication, database hosting, payments, and file storage.

6. Data Retention

We keep booking, payment, and support records for as long as needed to provide the service, meet accounting and legal obligations, resolve disputes, and improve transport operations.

7. Your Choices

Customers may contact Beninfy support to request account updates, correction of inaccurate information, or assistance with privacy questions. Some booking and payment records may need to be retained for legal, accounting, or operational reasons.